{"id":3050,"date":"2026-10-09T09:21:59","date_gmt":"2026-10-09T09:21:59","guid":{"rendered":"https:\/\/jobs.rubiconpeople.co.uk\/?job_listing=customer-support-agent"},"modified":"2026-10-09T09:21:59","modified_gmt":"2026-10-09T09:21:59","slug":"customer-support-agent","status":"publish","type":"job_listing","link":"https:\/\/jobs.rubiconpeople.co.uk\/?job_listing=customer-support-agent","title":{"rendered":"Customer Support Agent"},"content":{"rendered":"<p>Customer Support Agent &#8211; Bournemouth &#8211; Up to &pound;33,000 per annum&nbsp;<\/p>\n<p dir=\"ltr\">As a Customer Support Agent, you&rsquo;ll be the trusted voice clients turn to when they need clear, reliable answers.<br \/> Every query gets your full attention, and every solution helps build a lasting relationship.<\/p>\n<p dir=\"ltr\"><strong>As a Customer Support Agent, you will benefit from:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>Structured training on specialist software, so you can grow real expertise<\/li>\n<li>A friendly, supportive team where people genuinely help each other<\/li>\n<li>Clear expectations and consistent processes<\/li>\n<li>Ongoing development and opportunities to progress<\/li>\n<li>The chance to shape service improvements and share your ideas<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>As a Customer Support Agent, your responsibilities will include:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>Managing inbound telephone and email queries, prioritising each one carefully<\/li>\n<li>Recording and tracking all queries accurately in the ticketing system<\/li>\n<li>Keeping customers updated on progress until every query is resolved<\/li>\n<li>Diagnosing and resolving technical and non-technical issues<\/li>\n<li>Working closely with colleagues and implementation consultants to find the right solution<\/li>\n<li>Contributing to help guides and the knowledge base for end users<\/li>\n<\/ul>\n<p dir=\"ltr\"><strong>As a Customer Support Agent, your experience will include:<\/strong><\/p>\n<ul dir=\"ltr\">\n<li>Experience in a <strong>customer support<\/strong> environment<\/li>\n<li>Experience supporting <strong>finance software<\/strong><\/li>\n<li>Excellent verbal and written communication skills<\/li>\n<li>An organised, methodical and conscientious approach<\/li>\n<li>Strong interpersonal skills and a team-focused attitude<\/li>\n<li>Confident use of <strong>MS Office<\/strong>, including <strong>Excel<\/strong><\/li>\n<\/ul>\n<p dir=\"ltr\">If you&rsquo;re looking for a <strong>Customer Support Agent<\/strong> role where you can build lasting client relationships and become a real expert in your field, this could be the next step for you. Apply today with an up-to-date CV or call Nina at Rubicon for more information.<\/p>\n<p dir=\"ltr\">While Rubicon uses AI to help speed up processes across the business, every application is reviewed by a human to ensure the right decision is made.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":0,"featured_media":0,"template":"","meta":{"_promoted":"","_application":"nina.94750B609.0@applybe.com","_company_name":"","_company_website":"","_company_tagline":"","_company_twitter":"","_company_video":"","_filled":0,"_featured":0,"_remote_position":0,"_job_salary_currency":"","_job_salary_unit":""},"job_listing_region":[39],"job-categories":[11],"job-types":[19],"class_list":["post-3050","job_listing","type-job_listing","status-publish","hentry","job_listing_region-bournemouth","job_listing_category-customer-service-admin","job_listing_category-office","job-type-permanent"],"_links":{"self":[{"href":"https:\/\/jobs.rubiconpeople.co.uk\/index.php?rest_route=\/wp\/v2\/job-listings\/3050","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/jobs.rubiconpeople.co.uk\/index.php?rest_route=\/wp\/v2\/job-listings"}],"about":[{"href":"https:\/\/jobs.rubiconpeople.co.uk\/index.php?rest_route=\/wp\/v2\/types\/job_listing"}],"wp:attachment":[{"href":"https:\/\/jobs.rubiconpeople.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3050"}],"wp:term":[{"taxonomy":"job_listing_region","embeddable":true,"href":"https:\/\/jobs.rubiconpeople.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjob_listing_region&post=3050"},{"taxonomy":"job_listing_category","embeddable":true,"href":"https:\/\/jobs.rubiconpeople.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjob-categories&post=3050"},{"taxonomy":"job_listing_type","embeddable":true,"href":"https:\/\/jobs.rubiconpeople.co.uk\/index.php?rest_route=%2Fwp%2Fv2%2Fjob-types&post=3050"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}